Technical and Customer Support Executive

Posted 4 weeks ago

Experience : 2-4 years
Location: Delhi

We are looking for  young talents who have passion for learning the technical skills and to grow in the field of Technical and Customer service.

The candidate applying for this position should be a go getter with positive attitude & outlook, willingness to learn, with good communication, ability to deal with customer directly & through online support and with problem solving skills. If you have the above skills fill the below form and attach your CV.

Specifications :

Good Communication

Technical support engineers must be able to identify the technical issues of the product and communicate with the customers.

Patience

Tech support engineers have to deal with frustrated and impatient clients. They have to listen patiently to each client’s concerns, and calmly help solve the problem. Dealing with customers and clients requires a lot of patience, kindness, and understanding.

Problem Solving

Problem solving is what the good tech support engineer excels in. He or she has to be able to listen to the user’s concerns, figure out exactly what the problem is, and come up with a plan for resolving the issue.

Technical Knowledge

A technical support engineer, helps to solve technical issues of Smart card Printer and Biometric device. Work to help a company deal with internal tech issues, or  might assist customers or clients with their external tech issues. Provide support in person, on the phone, or even over the computer. The issues they might help fix include Zebra Smart card printers and Suprema Biometric device.

 

Career

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